To Report Discrimination

TITLE VI OF THE CIVIL RIGHTS ACT
Tri-Valley Transit (TVT) operates its programs and services without regard to race, color and national origin as stipulated in the Title VI of the Civil Rights Act of 1964.  If you feel you have been discriminated against based on your race, color or national origin, you may file a complaint with TVT’s Title VI Officer.  In Addison County call (802)388-2287 and in Orange/No. Windsor Counties call (802)728-3773, or email info@trivalleytransit.org, or click on the complaint form link below. You also have the right to file a complaint with the Vermont Agency of Transportation Title VI/ADA Coordinator, Patricia Martin at (802)595-6959. If you would like more information about your Title VI rights, please visit vtrans.vermont.gov/civil-rights/compliance/titlevi or call (802)595-6959.

VERMONT STATE PUBLIC ACCOMMODATION LAW
9V.S.A4502 (a) Public accommodations states an owner or operator of a place of public accommodation or an agent or employee of such owner or operator shall not, because of the race, creed, color, national origin, marital status, sex, sexual orientation, or gender identity of any person, refuse, withhold from, or deny to that person any of the accommodations, advantages, facilities, and privileges of the place of public accommodation.  If you feel you have been discriminated against, you may file a complaint with Vermont Human Rights Commission by calling (800)416-2010 or email at human.rights@vermont.gov

ADA REASONABLE MODIFICATION POLICY
In accordance with FTA 49 CFR, Parts 27 and 37, Tri-Valley Transit is committed to ensuring a reliable, accessible experience for all customers.  All requests for reasonable modifications to TVT programs and services will be considered on an individual basis.  Please note that TVT may be unable to accommodate requests for reasonable modifications which would result in a fundamental alteration to the nature of TVT programs and services, or which would directly interfere with the health and safety of others.  In the event that a barrier to access exists, but the requested modification cannot be granted, TVT will, to the maximum extent possible, assist in determining an alternate reasonable modification to provide equivalent access to its programs and services.

For more information on TVT’s reasonable modification and the procedures to file a request or complaint, you may contact TVT’s ADA Coordinator. In Addison County call (802)388-2287 and in Orange/No. Windsor Counties call (802)728-3773, or email info@trivalleytransit.org, or click on the complaint form link below.  You will receive a written confirmation of your complaint from TVT within three (3) business days. Copies of ADA Complaints will be retained for one (1) year and a summary will be retained for five (5) years. You also have the right to file a complaint with the Vermont Agency of Transportation Title VI/ADA Coordinator, Patricia Martin at (802)595-6959.