Safety & Accessibility

TRI-VALLEY TRANSIT IS SMOKE-FREE

There is no smoking or vaping permitted in any TVT bus or within 25 feet of any TVT bus stop, bus stop shelter, or buildings.

Safety Pledge

Tri-Valley Transit’s mission is to enhance the economic, social and environmental health of the region by providing community transportation services that are safe, reliable, accessible and affordable for everyone. Tri-Valley Transit pledges to ensure the safety of its passengers, employees, volunteers and the community through the following commitments:

All staff and volunteers have background checks completed prior to providing any service;
All staff including drivers, senior management and dispatchers participate in random drug and alcohol testing program;
All vehicles owned and operated by TVT are inspected prior to every shift for safety and cleanliness, and have preventative maintenance performed on a regular basis;
All vehicles owned by volunteer drivers have up-to-date safety inspections and are expected to be in a clean and comfortable condition.

Tri-Valley Transit pledges to constantly renew its efforts towards safety and to continuously seek new programs and opportunities to increase system safety.

Emergency Information

Occasionally, Tri-Valley Transit needs to cancel a route or close early due to severe weather or other hazardous driving conditions.

Opt-in to receive emergency text alerts from Tri-Valley Transit on your cell phone. Please be advised: Your cell phone carrier may charge a fee for text messages based on your current calling plan.

Check this website for Rider Alerts and follow us on our Facebook page for information and service updates. You may also call your local TVT office for service updates.

Safe Service Policy

Please note service may be modified at times on a case-by-case basis due to safety conditions.

Wheelchair Lifts

All TVT vehicles are equipped with wheelchair lifts. If you require the use of a wheelchair lift, our trained drivers will assist you in getting on and off the bus.

Special Assistance

To ensure the best possible service, all riders needing special assistance are encouraged to call the office ahead of time. Please note, the step height to board Tri-Valley Transit buses is between 10” and 12”.

Language Assistance

To help you get where you need to go, Tri-Valley Transit staff can access live interpretation service for many languages. Additionally, to assist you with our website, there is a Google Translate tool at the bottom left hand corner of our home page.

Code of Conduct

These rules are for the safety and comfort of all. Your ride may be denied if you break them.

No arguing, violence, threats, bullying, or harassment.
No swearing or mean words about race, gender, age, or sexual orientation.
No weapons.
No items that could cause a fire.
No smoking, vaping, illegal drugs, or open alcoholic drinks.
No soliciting any product or service.
No open food or drinks. (Lidded drinks are okay.)
No excessive noise or use of speakers. Use headphones or turn off sound.
No littering or sticking anything out the windows.
No taking more than one seat or putting your feet up.
No exposed body fluids.
Sit behind the line while bus is moving and keep the aisle clear.
First row seats are for riders who are older, have a disability, or need child seat belts.
Wheelchair tie-down areas are reserved for wheelchairs, walkers, and mobility scooters.
Riders must be fully clothed and limit odors that disturb others.
Stay in control of your service animal.
Ask driver for help securing large items.
Leave the bus after one loop (unless another partial loop is needed to get where you are going).

The safety and comfort of our riders comes first

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