What is Dial-A-Ride?
Many residents need to access healthcare and critical services, but have no transportation and cannot use our buses. Our Dial-A-Ride programs focus on elders, persons with disabilities, and low-income families and individuals. Depending on eligibility, Dial-A-Ride may be free or subsidized. Rides are typically provided by volunteer drivers or our wheelchair accessible buses when necessary.
Some Dial-A-Ride programs are supported by our regional Elders & Persons with Disabilities (E&D) Committees. For information about a regional committee, including minutes and meeting dates, click here for Addison Region or click here for Orange/No. Windsor Region.
Am I eligible for a Dial-A-Ride?
To find out if you are eligible for Dial-A-Ride review the following criteria
- Are you 60 or older?
- Are you disabled?
- Are you on Medicaid?
If you are still not sure, email us or call one of our local offices. For Addison County call 802-388-2287 M-F between the hours of 7:00am and 6:00pm. For Orange and Northern Windsor Counties call 802-728-3773 M-F between the hours of 8:00am and 4:30pm. If none of these criteria for free rides apply, you can ask about Ridematch, our fee-based service.
Addison Region: TVT provides unlimited free rides for elders to attend meal sites in Middlebury and Vergennes , as well as to local restaurants that participate in Age Well’s Restaurant Meal Program. For more information about meals programs or eligibility call Age Well, 802-377-1419.
Orange/No. Windsor Region: This program provides transportation for senior citizens from their homes to meal sites in Randolph, Bethel, Chelsea, Royalton, Hancock, and Bradford. These trips are usually coordinated by the senior center. Please call your local senior center for details.
Dial-A-Ride (also known as Ticket to Ride)
This is a free service for riders aged 60 or older, or living with an ADA disability. This program provides door-to-door transportation to a variety of destinations including grocery stores, medical appointments, work, errands, and social events. For information in Addison County call 802-388-2287, in Orange/N. Windsor Counties call 802-728-3773 or click here for an overview of the program.
Medicaid / Non-Emergency Medical Transportation
Free service for all Medicaid-eligible residents in our service area who do not have access to a vehicle and need a medical transport. Rides are typically provided by TVT volunteer drivers or a family member who qualifies. Qualified drivers are reimbursed for mileage expenses. TVT can also provide transportation in a TVT bus, such as for wheelchair users, when necessary.
Free for eligible resident in partnership with the Vermont Department of Families and Children. Services include transportation for employment-related activities, child care, and other self-improvement activities. Rides are provided either on TVT routes or by Volunteer Drivers.
Fee-based service available for people not eligible for any other ride. Rides are often paid for by a third party, such as an insurance company, school or employer. Call 211 for information on finding a third party to help pay for a ride.
Rides to Recovery
TVT is participating in a state pilot program to expand limited transportation benefits to those in recovery who do not qualify for traditional ride programs and have no other way to access group meetings and therapy sessions; recovery centers; drug testing sites; medical appointment; and job training/interviews/initial commutes. For more information email us or call Stephanie at 802-388-2287.
Become a Dial-A-Ride Driver!
Join the Tri-Valley Transit Dial-A-Ride Driver team – you’ll find it a rewarding experience! Many residents need to access healthcare and critical services, but have no transportation and cannot use our buses. You can significantly improve their quality of life by giving them a lift. Dial-A-Ride drivers volunteer their time and are reimbursed for mileage at the GSA rate.
Download our Application Packet or connect with staff at your local office:
Addison Region: Amy, Volunteer Coordinator | email | 802-388-2287 | 297 Creek Rd, Middlebury
Orange/No. Windsor: Val, Volunteer Coordinator | email | 802-728-3773 | 1 L Street, Randolph