What is Dial-A-Ride?
Our Dial-A-Ride System includes programs that focus on elders, persons with disabilities, and low-income families and individuals. These services enhance our ability to provide comprehensive transportation alternatives for all residents in our service area. Depending on eligibility, Dial-A-Ride may be free or subsidized. Rides are typically provided by volunteer drivers or our wheelchair accessible buses when necessary.
Some Dial-A-Ride programs are supported by our regional Elders & Persons with Disabilities (E&D) Committees. For information about a regional committee, including minutes and meeting dates, click here for Addison Region or click here for Orange/No. Windsor Region.
Am I eligible for a ride?
To find out if you are eligible for a Dial-A-Ride review the following criteria
- Are you 60 or older?
- Are you disabled?
- Are you on Medicaid?
If you are still not sure, email us or call one of our local offices. For Addison County call 802-388-2287 M-F between the hours of 7:00am and 6:00pm. For Orange and Northern Windsor Counties call 802-728-3773 M-F between the hours of 8:00am and 4:30pm. If none of these criteria for free rides apply, you can ask about Ridematch, our fee-based service.
Senior Meal Programs
Addison Region: TVT provides unlimited free rides for elders to attend meal sites in Middlebury and Vergennes , as well as to local restaurants that participate in Age Well’s Restaurant Meal Program. For more information about meals programs or eligibility call Age Well, 802-377-1419.
Orange/No. Windsor Region: This program provides transportation for senior citizens from their homes to meal sites in Randolph, Bethel, Chelsea, Royalton, Hancock, and Bradford. These trips are usually coordinated by the senior center. Please call your local senior center for details.
These services are for people for whom regular bus service does not work.
Ticket to Ride
This is a free service for riders over the age of 60 or living with an ADA disability. This program provides door-to-door transportation to a variety of destinations including grocery stores, medical appointments, work, errands, and social events.
Medicaid / Non-Emergency Medical Transportation
Free service for all Medicaid-eligible residents in our service area who do not have access to a vehicle and need a medical transport. Rides are typically provided by TVT volunteer drivers or a family member who qualifies. Qualified drivers are reimbursed for mileage expenses. TVT can also provide transportation in a TVT bus, such as for wheelchair users, when necessary.
- bus exemption
- out of area physician referral
- vehicle exception, part 1
- vehicle exception, part 2, employment verification
- Medicaid NEMT Guidelines
- Hardship Mileage Program
Free for eligible resident in partnership with the Vermont Department of Families and Children. Services include transportation for employment-related activities, child care, and other self-improvement activities. Rides are provided either on TVT routes or by Volunteer Drivers.
Fee-based service available for people not eligible for any other ride. Rides are often paid for by a third party, such as an insurance company, school or employer. Call 211 for information on finding a third party to help pay for a ride.
Rides to Wellness
TVT is participating in a state pilot program to expand free transportation benefits to individuals who have no other way to get to a medical appointment but do not qualify for traditional ride programs. Contact your health care provider for more information.
Rides to Recovery
TVT is participating in a state pilot program to expand limited transportation benefits to those in recovery who do not qualify for traditional ride programs and have no other way to access group meetings and therapy sessions; recovery centers; drug testing sites; medical appointment; and job training/interviews/initial commutes. For more information email us or call Stephanie at 802-388-2287.
Volunteer to drive
Our volunteer drivers are the lifeblood of the Dial-A-Ride program. Many residents need to access healthcare and critical services, but have no transportation and cannot use our buses. Interested in becoming a volunteer driver? Download our Volunteer Application Packet and call 802-728-3773 or email us to get started. Volunteers are reimbursed for mileage and play a crucial role in our organization.
Join the Tri-Valley Transit Volunteer Driver team – you’ll find it a rewarding experience!