MyRide FAQS
Effective July 2026
MyRide by TVT is a flexible, on-demand transit service in Middlebury and Montpelier. Rather than following fixed routes, MyRide uses technology to match riders with shared vehicles traveling in the same direction. This allows for convenient, curb-to-curb service within the MyRide service zones.
How MyRide Works
- Book your trip
Schedule a ride through the app, online, or by phone. - Get picked up nearby
You will be picked up at your location or the nearest safe pickup point. - Share your ride
You may travel with other passengers heading in the same direction. - Arrive at your destination
Vehicles drop you off as close to possible to your requested location.
Hours of service: Monday-Friday from 7:00 AM to 6:00 PM.
How to Download and Use MyRide by TVT
Follow this video guide on how to set up your MyRide by TVT app to book free rides from your phone!
Map of MyRide zones in Middlebury
You can book a pickup or dropoff ride within the outlined white area of the map.
Special note about services in Middlebury:
The target date to replace EZ Trip with MyRide in Middlebury is July 15th.
Map of MyRide zones in Montpelier
You can book a pickup or dropoff ride within the outlined white area of the map.
Special note about services in Montpelier:
For safety reasons, TVT has set up a walk-only area around State Street and Main Street. If your trip starts or ends in this zone, you may need to walk to or from a nearby pick up spot to meet you ride. Riders who cannot walk to the nearest pickup spot can tell staff when booking by phone. App users can add a note for the driver.
FAQ
How many passengers will I share a vehicle with?
The number of passengers you will share a vehicle with varies based on the vehicle’s capacity and your destination. MyRide vehicles accommodate up to 8 passengers. With advance notice, additional capacity may be arranged.
What if I need to travel outside the MyRide zone?
TVT’s shuttle bus system includes many more options.
Addison County-based services:
MSB Hannaford Loop | Mon-Sat | circulates through Middlebury’s main business & school district
Tri-Town Bristol | Mon-Fri | connecting Middlebury, Bristol & New Haven downtowns
Tri-Town Vergennes | Mon-Fri | connecting Middlebury, Vergennes & New Haven downtowns
Rutland Connector | Mon-Sat | connecting Middlebury, Salisbury, Leicester, Brandon, Pittsford & Rutland
116 Commuter | Mon-Fri | commuter svc. between Middlebury, Bristol, Starksboro, Hinesburg, & Burlington
Burlington LINK | Mon-Sat | connecting Middlebury, Vergennes, Ferrisburgh, Shelburne & Burlington
Snow Bowl Shuttle – Seasonal to Ripton & Middlebury Snow BowlTri-Valley Transit operates local routes serving Middlebury, Bristol, Vergennes, New Haven and Ripton, including MSB Hannaford/ADK, Tri-Town Bristol, Tri-Town Vergennes, and Snow Bowl Shuttle. Additional routes connect
Washington County-based services:
City Commuter & City Route Mid-Day | Mon-Sat | connecting Barre City and Montpelier downtowns
Barre Hospital Hill | Mon-Sat | connecting Barre City to key Berlin Hospital Hill locations
Montpelier Hospital Hill | Mon-Sat | connecting Montpelier to key Berlin Hospital Hill locations
Waterbury Commuter | Mon-Fri | commuter svc. between Waterbury and Montpelier
US 2 Commuter | Mon-Fri | connecting Montpelier, Plainfield, and Marshfield
Northfield Commuter | Mon-Fri | commuter svc. between Northfield and Montpelier
How do I schedule a ride with a Customer Service Representative?
To schedule a Middlebury MyRide with a customer service representative call 802-388-2287 or visit the Community Transportation Center on Creek Road.
To schedule a Montpelier MyRide with a customer service representative call 802-223-7287 or visit the Montpelier Transit Center.
Let the representative know where you want to be picked up and dropped off, and when you would like to depart your location or arrive at your destination. Algorithms within the booking portal will provide you with journey times comparable to a taxi and much cheaper. Your ride, your way!
How do I know when my vehicle has arrived?
On the day of your ride, you will receive an automated call or text message that your vehicle is a certain number of minutes away. You will receive another call or text message when the vehicle arrives at your pick-up location. If you are using the MyRide app you can track your vehicle’s location in real time.
Please note: You have two minutes to board the vehicle once it arrives.
How far in advance can I schedule a ride?
Middlebury MyRides can be scheduled anywhere from 1 hour to 21 days in advance.
Montpelier MyRides can be scheduled anywhere from 15 minutes to 30 days in advance.
When booking a day or more in advance, you will be given a 15 to 30-minute pick-up window for your trip that may be adjusted slightly to accommodate other rides. Be on the lookout for an automated call or text message with your ride information sometime after 5 PM the day before your scheduled ride.
How can I make sure I reach my destination at a certain time?
When booking for a specific arrival time, choose the “arrive by” option when booking in the MyRide app, online booking portal, or tell the customer service rep of your arrival needs when booking over the phone or in person.
Your trip will be scheduled to arrive at your destination anywhere between 59 minutes before your requested time and 1 minute after.
Do MyRide vehicles accommodate wheelchairs and mobility devices?
Yes, all MyRide vehicles are fully accessible.
I keep receiving a message that “no vehicle is available at this time”
You will receive this error message in the MyRide app and on the online booking portal if you try to schedule a ride that does not fit within the ride plan. If you have some travel flexibility, you can go back into the trip plan and adjust the time.
Are service animals permitted on MyRide vehicles?
Yes, service animals are welcome on MyRide vehicles. Other pets are also welcome aboard if they are in an approved carrier per our Code of Conduct.