Title VI of the Civil Rights Act
TVT operates its programs and services without regard to race, color and national origin as stipulated in Title VI of the Civil Rights Act of 1964. If you feel you have been discriminated against based on your race, color or national origin, you may file a complaint with the TVT Title VI Officer at (802)388-2287 for Addison County or at (802)728-3773 for Orange or Northern Windsor Counties. You also have the right to file a complaint with the Vermont Agency of Transportation at (802)249-9291. For more information about your Title VI rights, please visit vtrans.vermont.gov/civil-rights/compliance/titlevi or call
Vermont State Public Accommodation Law
9V.S.A. 4502 (a) Public accommodations states an owner or operator of a place of public accommodation or an agent or employee of such owner or operator shall not, because of the race, creed, color, national origin, marital status, sex, sexual orientation, or gender identity of any person, refuse, withhold from, or deny to that person any of the accommodations, advantages, facilities, and privileges of the place of public accommodation.
If you feel you have been discriminated against, you may file a complaint with Vermont Human Rights Commission by calling 800-416-2010 or by email at firstname.lastname@example.org
ADA Reasonable Modification Policy:
In accordance with FTA 49 CFR, Parts 27 and 37, Tri-Valley Transit (TVT), doing business as ACTR and Stagecoach, is committed to ensuring a reliable, accessible experience for all customers. All requests for reasonable modifications to TVT programs and services will be considered on an individual basis. Please note that TVT may be unable to accommodate requests for reasonable modifications which would result in a fundamental alteration to the nature of TVT programs and services, or which would directly interfere with the health and safety of others. In the event that a barrier to access exists, but the requested modification cannot be granted, TVT will, to the maximum extent possible, assist in determining an alternate reasonable modification to provide equivalent access to its programs and services.
For more information on TVT's reasonable modification and the procedures to file a request or complaint, contact TVT at (802)388-2287, TDD 711, , or at our administrative office at 297 Creek Road, Middlebury, VT 05753.
All vehicles are equipped with wheelchair lifts. If you require the use of a wheelchair lift, our trained drivers will assist you in getting on and off the bus.
To ensure the best possible service, all riders needing special assistance are encouraged to call the office ahead of time. Please note, the step height to board ACTR and Stagecoach buses is between 10” and 12”.