Some TVT stops along a route are listed as “R” or Request Only – either all of the time or during some parts of the day. Request Only stops follow the pick-up or drop-off procedures below, stopping at the nearest safe location.
TVT buses on the 2nd Friday Shopper, Randolph Shopper, Saturday Shopper, and Circulator routes also deviate up to 3/4 mile to pick up or drop off passengers.
If the request for Deviation or Request Only pick-ups or drop-offs cannot be accommodated at the desired schedule time, per Federal Law, TVT will provide the service up to 1 hour before or after the requested time.
There are no deviations on the 89er, 89er North, and River Route commuter routes.
To request a DROP OFF
Upon boarding, please let your driver know you would like a Deviation or a Request Only drop off. The driver will let you know if this can be accommodated right away or on the next loop. All attempts to accommodate requests will be made.
To request a PICK UP
All Pick Ups – whether a Deviation or Request Only Bus Stop – must be requested by calling the TVT office one business day (24 hours) in advance, or on Fridays for a Monday pick up.
Dispatch staff will take the information, review the bus schedule and determine a Pick Up time. Per Federal Law, the ride will be accommodated either up to one hour before or one hour after the requested time. TVT dispatch staff is available by phone between 8 am and 5 pm Monday – Friday.