GET INVOLVED

What is Dial-A-Ride?

In addition to our Shuttle Bus Systems, the Dial-A-Ride Program enhances our ability to provide comprehensive transportation alternatives.  This program focuses on vulnerable populations including elders, persons with disabilities and low-income families. Volunteer Drivers are a critical part of this program.

Volunteer Drivers 
As a volunteer driver you may drive as little or as much as you choose.  Mileage is reimbursed at the federal rate and there are other perks including additional liability coverage, medical insurance coverage for accidental injury, access to free driver training and potential vehicle insurance discounts.  Best of all you can feel great about helping those in need!

VOLUNTEER APPLICATION (printable pdf)

VOLUNTEERING

Call us:

802-388-2287

Find us: 

297 Creek Road, Middlebury, VT 05753

ACCESSIBILITY 

Title VI of the Civil Rights Act

TVT operates its programs and services without regard to race, color and national origin as stipulated in Title VI of the Civil Rights Act of 1964. If you feel you have been discriminated against based on your race, color or national origin, you may file a complaint with the TVT Title VI Officer at (802)388-2287 for Addison County or at (802)728-3773 for Orange or Northern Windsor Counties.  You also have the right to file a complaint with the Vermont Agency of Transportation at (802)249-9291. For more information about your Title VI rights, please visit vtrans.vermont.gov/civil-rights/compliance/titlevi or call
(802)249-9291.

 

Vermont State Public Accommodation Law

9V.S.A. 4502 (a) Public accommodations states an owner or operator of a place of public accommodation or an agent or employee of such owner or operator shall not, because of the race, creed, color, national origin, marital status, sex, sexual orientation, or gender identity of any person, refuse, withhold from, or deny to that person any of the accommodations, advantages, facilities, and privileges of the place of public accommodation.

If you feel you have been discriminated against, you may file a complaint with Vermont Human Rights Commission by calling 800-416-2010 or by email at human.rights@vermont.gov

ADA Reasonable Modification Policy:

​In accordance with FTA 49 CFR, Parts 27 and 37, Tri-Valley Transit (TVT), doing business as ACTR and Stagecoach, is committed to ensuring a reliable, accessible experience for all customers.  All requests for reasonable modifications to TVT programs and services will be considered on an individual basis.  Please note that TVT may be unable to accommodate requests for reasonable modifications which would result in a fundamental alteration to the nature of TVT programs and services, or which would directly interfere with the health and safety of others.  In the event that a barrier to access exists, but the requested modification cannot be granted, TVT will, to the maximum extent possible, assist in determining an alternate reasonable modification to provide equivalent access to its programs and services.

For more information on TVT's reasonable modification and the procedures to file a request or complaint, contact TVT at (802)388-2287, TDD 711, info@actr-vt.org, or at our administrative office at 297 Creek Road, Middlebury, VT 05753.